For context, Tay was not the first artificial intelligence application we released into the online social world.
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To do AI right, one needs to iterate with many people and often in public forums.
We must enter each one with great caution and ultimately learn and improve, step by step, and to do this without offending people in the process.
As many of you know by now, on Wednesday we launched a chatbot called Tay.
We are deeply sorry for the unintended offensive and hurtful tweets from Tay, which do not represent who we are or what we stand for, nor how we designed Tay.
The logical place for us to engage with a massive group of users was Twitter.
Unfortunately, in the first 24 hours of coming online, a coordinated attack by a subset of people exploited a vulnerability in Tay.
Although we had prepared for many types of abuses of the system, we had made a critical oversight for this specific attack.
As a result, Tay tweeted wildly inappropriate and reprehensible words and images.
Tay is now offline and we’ll look to bring Tay back only when we are confident we can better anticipate malicious intent that conflicts with our principles and values.
I want to share what we learned and how we’re taking these lessons forward.
We take full responsibility for not seeing this possibility ahead of time.